IAC - One Lead, Three Brands: The Internal Agency Model

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FROM THE WORK
Yelp: From 2 to 30 - Building a Creative Operating System at Scale
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IAC - One Lead, Three Brands: The Internal Agency Model
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AI as a Creative Co-Pilot: A Practical Guide
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The System Nobody Used
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How I Built an AI-Human Creative System (And What Actually Worked)
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Living Like Kevin: How a 25-Year-Old Film Became a $500K Revenue Campaign
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Why UX Writing is the Most Important Element of Narrative Design in Your Product
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Why Internal Brand Strategy is Your Most Powerful Growth Engine
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Why "Data-Driven" is Killing Your Creativity (And Why "Data-Informed" is the Solution)
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What the Level Design of Dark Souls Can Teach Us About Employee Onboarding
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What the Architectural Principles of Tadao Ando Can Teach Us About UX Design
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What is Creative Ops? A Practical Guide to Building a More Efficient Creative Workflow
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What is "Radical Empathy"? (And Why It's the Most Undervalued Asset in Business and Art)
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What Hiring Managers in Product and UX Really Want to See in a Creative's Portfolio
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UX Writing is More Than Microcopy—It's Narrative Design
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The Storytelling Genius of Video Game "Lore": What Brands Can Learn from Elden Ring
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The Rise of the Full-Stack Creative: Why Marketing Teams Need to Rethink Creative Roles
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The Psychology of a Perfect Pitch: How to Frame Your Story to Speak Directly to the Primal Brain
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The Perfect Creative Brief Template (And Why It Will Save Your Next Project)
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The Manifesto of the Full-Stack Creative
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The Full-Stack Triumph of Barbie: Narrative, Marketing, and Product
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The Full-Stack Deconstruction of a Hit K-Pop Group: A Case Study in Narrative, Product, and Community
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The Empathetic Leader's Playbook: How to Build Resilient and Innovative Teams
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The Complete Brand Storytelling Framework: A Step-by-Step Guide
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The Art of the Post-Mortem: A Creative Leader's Guide to Learning from Wins and Losses
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The Anatomy of a Flop: A Full-Stack Post-Mortem of Quibi
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The 7 Essential Tools for Creative Leaders: A Full-Stack Toolkit
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The 30M Impression Campaign: How Storytelling and Earned Media Turned a Brand Activation into a Cultural Moment
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The "Unreliable Narrator": A Deeply Creative Trope You Should Be Using in Your Brand Marketing
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The "Second Brain" for a Full-Stack Creative: My System for Capturing, Connecting, and Creating Ideas
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The "GTM" is Your Third Act: Applying Narrative Structure to Your Go-to-Market Plan
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The "Creative Capital" Framework: How to Allocate Your Time and Energy Like a Venture Capitalist
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The "Chief Narrative Officer": Why This Will Be the Most Important C-Suite Role in the Next Decade
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Scaling Creative Operations at Yelp: The Systems That Made It Possible
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Narrative Marketing vs. Performance Marketing: Why Story-Driven Campaigns Win
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Moonbeam: 0 to Acquisition — Building a TikTok-Style Podcast App from Beta to Exit
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Leader's Guide to Managing Freelancers and Creative Agencies
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How to Lead a High-Performing Remote Creative Team
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Avenues: The World School - Building a Global Brand System Across Two International Campuses
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How to Build a Brand Voice from Scratch: A Startup Case Study
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How to Apply Product Thinking to Your Creative Process
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How We Used User Journey Design to Boost a Creator Platform’s Retention by 30%
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How We Used Narrative to Increase Audience Reach by 40%: An IAC Case Study
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How We Drove 30 Million Impressions for Yelp’s National “Servies” Campaign
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How We Built a Creative Operating System to Increase Campaign Efficiency by 25% at Yelp
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How We Aligned Creative and Product to Build a Better Content Pipeline at Yelp
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First Principles Thinking for Creatives: How to Deconstruct Any Story or Brand Problem to its Core
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Deconstructing Haiku: How the 5-7-5 Structure Can Revolutionize Your UX Microcopy
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Creative Strategy Isn't Just for Agencies—It's a Core Business Function
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An Agile Creativity Framework: How to Run Your Creative Team Like a Product Squad
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AI as a "Creative Co-Pilot": A Practical Guide for Agencies and Studios
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A Leader's Guide to Managing Freelancers and Creative Agencies
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GTM Strategy Case Study: How We Launched a Startup MVP
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5 Enduring Lessons from a Decade of Leading Brand Campaigns
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World-Building-as-a-Service: The Next Big Agency Model
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BALANCE IN
MOTION FOR
A BETTER LIFE
Yelp: From 2 to 30 - Building a Creative Operating System at Scale
BALANCE IN
MOTION FOR
A BETTER LIFE
IAC - One Lead, Three Brands: The Internal Agency Model
BALANCE IN
MOTION FOR
A BETTER LIFE
AI as a Creative Co-Pilot: A Practical Guide
BALANCE IN
MOTION FOR
A BETTER LIFE
The System Nobody Used
BALANCE IN
MOTION FOR
A BETTER LIFE
How I Built an AI-Human Creative System (And What Actually Worked)
BALANCE IN
MOTION FOR
A BETTER LIFE
Living Like Kevin: How a 25-Year-Old Film Became a $500K Revenue Campaign
BALANCE IN
MOTION FOR
A BETTER LIFE
Why UX Writing is the Most Important Element of Narrative Design in Your Product
BALANCE IN
MOTION FOR
A BETTER LIFE
Why Internal Brand Strategy is Your Most Powerful Growth Engine
BALANCE IN
MOTION FOR
A BETTER LIFE
Why "Data-Driven" is Killing Your Creativity (And Why "Data-Informed" is the Solution)
BALANCE IN
MOTION FOR
A BETTER LIFE
What the Level Design of Dark Souls Can Teach Us About Employee Onboarding
BALANCE IN
MOTION FOR
A BETTER LIFE
What the Architectural Principles of Tadao Ando Can Teach Us About UX Design
BALANCE IN
MOTION FOR
A BETTER LIFE
What is Creative Ops? A Practical Guide to Building a More Efficient Creative Workflow
BALANCE IN
MOTION FOR
A BETTER LIFE
What is "Radical Empathy"? (And Why It's the Most Undervalued Asset in Business and Art)
BALANCE IN
MOTION FOR
A BETTER LIFE
What Hiring Managers in Product and UX Really Want to See in a Creative's Portfolio
BALANCE IN
MOTION FOR
A BETTER LIFE
UX Writing is More Than Microcopy—It's Narrative Design
BALANCE IN
MOTION FOR
A BETTER LIFE
The Storytelling Genius of Video Game "Lore": What Brands Can Learn from Elden Ring
BALANCE IN
MOTION FOR
A BETTER LIFE
The Rise of the Full-Stack Creative: Why Marketing Teams Need to Rethink Creative Roles
BALANCE IN
MOTION FOR
A BETTER LIFE
The Psychology of a Perfect Pitch: How to Frame Your Story to Speak Directly to the Primal Brain
BALANCE IN
MOTION FOR
A BETTER LIFE
The Perfect Creative Brief Template (And Why It Will Save Your Next Project)
BALANCE IN
MOTION FOR
A BETTER LIFE
The Manifesto of the Full-Stack Creative
BALANCE IN
MOTION FOR
A BETTER LIFE
The Full-Stack Triumph of Barbie: Narrative, Marketing, and Product
BALANCE IN
MOTION FOR
A BETTER LIFE
The Full-Stack Deconstruction of a Hit K-Pop Group: A Case Study in Narrative, Product, and Community
BALANCE IN
MOTION FOR
A BETTER LIFE
The Empathetic Leader's Playbook: How to Build Resilient and Innovative Teams
BALANCE IN
MOTION FOR
A BETTER LIFE
The Complete Brand Storytelling Framework: A Step-by-Step Guide
BALANCE IN
MOTION FOR
A BETTER LIFE
The Art of the Post-Mortem: A Creative Leader's Guide to Learning from Wins and Losses
BALANCE IN
MOTION FOR
A BETTER LIFE
The Anatomy of a Flop: A Full-Stack Post-Mortem of Quibi
BALANCE IN
MOTION FOR
A BETTER LIFE
The 7 Essential Tools for Creative Leaders: A Full-Stack Toolkit
BALANCE IN
MOTION FOR
A BETTER LIFE
The 30M Impression Campaign: How Storytelling and Earned Media Turned a Brand Activation into a Cultural Moment
BALANCE IN
MOTION FOR
A BETTER LIFE
The "Unreliable Narrator": A Deeply Creative Trope You Should Be Using in Your Brand Marketing
BALANCE IN
MOTION FOR
A BETTER LIFE
The "Second Brain" for a Full-Stack Creative: My System for Capturing, Connecting, and Creating Ideas
BALANCE IN
MOTION FOR
A BETTER LIFE
The "GTM" is Your Third Act: Applying Narrative Structure to Your Go-to-Market Plan
BALANCE IN
MOTION FOR
A BETTER LIFE
The "Creative Capital" Framework: How to Allocate Your Time and Energy Like a Venture Capitalist
BALANCE IN
MOTION FOR
A BETTER LIFE
The "Chief Narrative Officer": Why This Will Be the Most Important C-Suite Role in the Next Decade
BALANCE IN
MOTION FOR
A BETTER LIFE
Scaling Creative Operations at Yelp: The Systems That Made It Possible
BALANCE IN
MOTION FOR
A BETTER LIFE
Narrative Marketing vs. Performance Marketing: Why Story-Driven Campaigns Win
BALANCE IN
MOTION FOR
A BETTER LIFE
Moonbeam: 0 to Acquisition — Building a TikTok-Style Podcast App from Beta to Exit
BALANCE IN
MOTION FOR
A BETTER LIFE
Leader's Guide to Managing Freelancers and Creative Agencies
BALANCE IN
MOTION FOR
A BETTER LIFE
How to Lead a High-Performing Remote Creative Team
BALANCE IN
MOTION FOR
A BETTER LIFE
Avenues: The World School - Building a Global Brand System Across Two International Campuses
BALANCE IN
MOTION FOR
A BETTER LIFE
How to Build a Brand Voice from Scratch: A Startup Case Study
BALANCE IN
MOTION FOR
A BETTER LIFE
How to Apply Product Thinking to Your Creative Process
BALANCE IN
MOTION FOR
A BETTER LIFE
How We Used User Journey Design to Boost a Creator Platform’s Retention by 30%
BALANCE IN
MOTION FOR
A BETTER LIFE
How We Used Narrative to Increase Audience Reach by 40%: An IAC Case Study
BALANCE IN
MOTION FOR
A BETTER LIFE
How We Drove 30 Million Impressions for Yelp’s National “Servies” Campaign
BALANCE IN
MOTION FOR
A BETTER LIFE
How We Built a Creative Operating System to Increase Campaign Efficiency by 25% at Yelp
BALANCE IN
MOTION FOR
A BETTER LIFE
How We Aligned Creative and Product to Build a Better Content Pipeline at Yelp
BALANCE IN
MOTION FOR
A BETTER LIFE
First Principles Thinking for Creatives: How to Deconstruct Any Story or Brand Problem to its Core
BALANCE IN
MOTION FOR
A BETTER LIFE
Deconstructing Haiku: How the 5-7-5 Structure Can Revolutionize Your UX Microcopy
BALANCE IN
MOTION FOR
A BETTER LIFE
Creative Strategy Isn't Just for Agencies—It's a Core Business Function
BALANCE IN
MOTION FOR
A BETTER LIFE
An Agile Creativity Framework: How to Run Your Creative Team Like a Product Squad
BALANCE IN
MOTION FOR
A BETTER LIFE
AI as a "Creative Co-Pilot": A Practical Guide for Agencies and Studios
BALANCE IN
MOTION FOR
A BETTER LIFE
A Leader's Guide to Managing Freelancers and Creative Agencies
BALANCE IN
MOTION FOR
A BETTER LIFE
GTM Strategy Case Study: How We Launched a Startup MVP
BALANCE IN
MOTION FOR
A BETTER LIFE
5 Enduring Lessons from a Decade of Leading Brand Campaigns
BALANCE IN
MOTION FOR
A BETTER LIFE
World-Building-as-a-Service: The Next Big Agency Model
POINT OF VIEW

IAC's portfolio in 2019 included Vimeo, Daily Burn, and Ask Media Group — three brands with distinct audiences, distinct voices, and distinct competitive contexts. What they shared was a parent company that had decided to consolidate creative leadership across the portfolio rather than maintain separate creative teams at each property.
That meant one creative lead across all three simultaneously. Me.
The conventional wisdom about this kind of arrangement is that it doesn't work. The brands are too different. The context-switching is too expensive. The quality inevitably suffers because no single person can hold three distinct creative identities in their head at the same time.
The conventional wisdom is wrong, but only if you build the right infrastructure.
The System That Made It Possible
The first thing I did was document each brand separately and completely. Not a shared brand guide — three distinct documents that lived independently of each other. Each had its own tone guide, its own visual reference system, its own vocabulary of what was on-brand and what wasn't. The discipline of writing these down forced a clarity that even the internal teams hadn't fully articulated.
Then I built the template ecosystem. For each brand, the repeatable formats — social creative, video series openers, email headers, ad units — were templated with enough flexibility to feel alive and enough constraint to feel consistent. This meant production could begin from a standing start rather than from zero every time, which compressed turnaround without compressing quality.
The brief system came next. A format that forced every project to answer the same core questions regardless of which brand it was for: what's the audience, what's the message, what's the one thing we want someone to feel or do, what does success look like. When a brief is built well, the creative work that comes out of it is almost inevitable. When it isn't, you make the same wrong decisions a hundred different ways.
Finally the freelance network. You can't run three brands as a solo lead without a reliable production network that can scale on demand. I built relationships with video producers, editors, designers, and writers who understood the brands well enough to execute independently — and documented their work thoroughly enough that the output was consistent even when the personnel changed.
The Work
Across the three brands I launched 10+ branded content series and performance marketing campaigns over two years. The work covered video, digital, and social — from long-form brand content for Vimeo to conversion-optimized campaigns for Daily Burn's subscription model.
The results were measurable: 35% improvement in conversion metrics across app downloads, session length, and premium sign-ups. The campaigns optimized via Google Analytics and A/B testing against defined audience segments, which meant every iteration was incrementally smarter than the last.
The Lesson
Running three brands from a single creative lead isn't a compromise. It's a model — if the infrastructure supports it. The creative quality didn't suffer because of the breadth of the portfolio. It improved because the systems created consistency and the consistency created trust. Stakeholders who trust the process free up the creative energy that makes the work better.
The IAC engagement taught me something I've carried into every role since: a great creative system doesn't just make the work faster. It makes the work more ambitious, because everyone involved spends less time on process and more time on the thing that actually matters.
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