How We Drove 30 Million Impressions for Yelp’s National “Servies” Campaign

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FROM THE WORK
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AI as a Creative Co-Pilot: A Practical Guide
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What Hiring Managers in Product and UX Really Want to See in a Creative's Portfolio
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The Storytelling Genius of Video Game "Lore": What Brands Can Learn from Elden Ring
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The Rise of the Full-Stack Creative: Why Marketing Teams Need to Rethink Creative Roles
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The Psychology of a Perfect Pitch: How to Frame Your Story to Speak Directly to the Primal Brain
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The Perfect Creative Brief Template (And Why It Will Save Your Next Project)
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The Complete Brand Storytelling Framework: A Step-by-Step Guide
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The Art of the Post-Mortem: A Creative Leader's Guide to Learning from Wins and Losses
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The 30M Impression Campaign: How Storytelling and Earned Media Turned a Brand Activation into a Cultural Moment
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The "Unreliable Narrator": A Deeply Creative Trope You Should Be Using in Your Brand Marketing
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The "Second Brain" for a Full-Stack Creative: My System for Capturing, Connecting, and Creating Ideas
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The "GTM" is Your Third Act: Applying Narrative Structure to Your Go-to-Market Plan
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The "Creative Capital" Framework: How to Allocate Your Time and Energy Like a Venture Capitalist
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The "Chief Narrative Officer": Why This Will Be the Most Important C-Suite Role in the Next Decade
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Scaling Creative Operations at Yelp: The Systems That Made It Possible
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Narrative Marketing vs. Performance Marketing: Why Story-Driven Campaigns Win
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How to Apply Product Thinking to Your Creative Process
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How We Used Narrative to Increase Audience Reach by 40%: An IAC Case Study
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How We Built a Creative Operating System to Increase Campaign Efficiency by 25% at Yelp
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How We Aligned Creative and Product to Build a Better Content Pipeline at Yelp
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First Principles Thinking for Creatives: How to Deconstruct Any Story or Brand Problem to its Core
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Deconstructing Haiku: How the 5-7-5 Structure Can Revolutionize Your UX Microcopy
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Creative Strategy Isn't Just for Agencies—It's a Core Business Function
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An Agile Creativity Framework: How to Run Your Creative Team Like a Product Squad
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AI as a "Creative Co-Pilot": A Practical Guide for Agencies and Studios
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A Leader's Guide to Managing Freelancers and Creative Agencies
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GTM Strategy Case Study: How We Launched a Startup MVP
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5 Enduring Lessons from a Decade of Leading Brand Campaigns
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World-Building-as-a-Service: The Next Big Agency Model
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BALANCE IN
MOTION FOR
A BETTER LIFE
Yelp: From 2 to 30 - Building a Creative Operating System at Scale
BALANCE IN
MOTION FOR
A BETTER LIFE
IAC - One Lead, Three Brands: The Internal Agency Model
BALANCE IN
MOTION FOR
A BETTER LIFE
AI as a Creative Co-Pilot: A Practical Guide
BALANCE IN
MOTION FOR
A BETTER LIFE
The System Nobody Used
BALANCE IN
MOTION FOR
A BETTER LIFE
How I Built an AI-Human Creative System (And What Actually Worked)
BALANCE IN
MOTION FOR
A BETTER LIFE
Living Like Kevin: How a 25-Year-Old Film Became a $500K Revenue Campaign
BALANCE IN
MOTION FOR
A BETTER LIFE
Why UX Writing is the Most Important Element of Narrative Design in Your Product
BALANCE IN
MOTION FOR
A BETTER LIFE
Why Internal Brand Strategy is Your Most Powerful Growth Engine
BALANCE IN
MOTION FOR
A BETTER LIFE
Why "Data-Driven" is Killing Your Creativity (And Why "Data-Informed" is the Solution)
BALANCE IN
MOTION FOR
A BETTER LIFE
What the Level Design of Dark Souls Can Teach Us About Employee Onboarding
BALANCE IN
MOTION FOR
A BETTER LIFE
What the Architectural Principles of Tadao Ando Can Teach Us About UX Design
BALANCE IN
MOTION FOR
A BETTER LIFE
What is Creative Ops? A Practical Guide to Building a More Efficient Creative Workflow
BALANCE IN
MOTION FOR
A BETTER LIFE
What is "Radical Empathy"? (And Why It's the Most Undervalued Asset in Business and Art)
BALANCE IN
MOTION FOR
A BETTER LIFE
What Hiring Managers in Product and UX Really Want to See in a Creative's Portfolio
BALANCE IN
MOTION FOR
A BETTER LIFE
UX Writing is More Than Microcopy—It's Narrative Design
BALANCE IN
MOTION FOR
A BETTER LIFE
The Storytelling Genius of Video Game "Lore": What Brands Can Learn from Elden Ring
BALANCE IN
MOTION FOR
A BETTER LIFE
The Rise of the Full-Stack Creative: Why Marketing Teams Need to Rethink Creative Roles
BALANCE IN
MOTION FOR
A BETTER LIFE
The Psychology of a Perfect Pitch: How to Frame Your Story to Speak Directly to the Primal Brain
BALANCE IN
MOTION FOR
A BETTER LIFE
The Perfect Creative Brief Template (And Why It Will Save Your Next Project)
BALANCE IN
MOTION FOR
A BETTER LIFE
The Manifesto of the Full-Stack Creative
BALANCE IN
MOTION FOR
A BETTER LIFE
The Full-Stack Triumph of Barbie: Narrative, Marketing, and Product
BALANCE IN
MOTION FOR
A BETTER LIFE
The Full-Stack Deconstruction of a Hit K-Pop Group: A Case Study in Narrative, Product, and Community
BALANCE IN
MOTION FOR
A BETTER LIFE
The Empathetic Leader's Playbook: How to Build Resilient and Innovative Teams
BALANCE IN
MOTION FOR
A BETTER LIFE
The Complete Brand Storytelling Framework: A Step-by-Step Guide
BALANCE IN
MOTION FOR
A BETTER LIFE
The Art of the Post-Mortem: A Creative Leader's Guide to Learning from Wins and Losses
BALANCE IN
MOTION FOR
A BETTER LIFE
The Anatomy of a Flop: A Full-Stack Post-Mortem of Quibi
BALANCE IN
MOTION FOR
A BETTER LIFE
The 7 Essential Tools for Creative Leaders: A Full-Stack Toolkit
BALANCE IN
MOTION FOR
A BETTER LIFE
The 30M Impression Campaign: How Storytelling and Earned Media Turned a Brand Activation into a Cultural Moment
BALANCE IN
MOTION FOR
A BETTER LIFE
The "Unreliable Narrator": A Deeply Creative Trope You Should Be Using in Your Brand Marketing
BALANCE IN
MOTION FOR
A BETTER LIFE
The "Second Brain" for a Full-Stack Creative: My System for Capturing, Connecting, and Creating Ideas
BALANCE IN
MOTION FOR
A BETTER LIFE
The "GTM" is Your Third Act: Applying Narrative Structure to Your Go-to-Market Plan
BALANCE IN
MOTION FOR
A BETTER LIFE
The "Creative Capital" Framework: How to Allocate Your Time and Energy Like a Venture Capitalist
BALANCE IN
MOTION FOR
A BETTER LIFE
The "Chief Narrative Officer": Why This Will Be the Most Important C-Suite Role in the Next Decade
BALANCE IN
MOTION FOR
A BETTER LIFE
Scaling Creative Operations at Yelp: The Systems That Made It Possible
BALANCE IN
MOTION FOR
A BETTER LIFE
Narrative Marketing vs. Performance Marketing: Why Story-Driven Campaigns Win
BALANCE IN
MOTION FOR
A BETTER LIFE
Moonbeam: 0 to Acquisition — Building a TikTok-Style Podcast App from Beta to Exit
BALANCE IN
MOTION FOR
A BETTER LIFE
Leader's Guide to Managing Freelancers and Creative Agencies
BALANCE IN
MOTION FOR
A BETTER LIFE
How to Lead a High-Performing Remote Creative Team
BALANCE IN
MOTION FOR
A BETTER LIFE
Avenues: The World School - Building a Global Brand System Across Two International Campuses
BALANCE IN
MOTION FOR
A BETTER LIFE
How to Build a Brand Voice from Scratch: A Startup Case Study
BALANCE IN
MOTION FOR
A BETTER LIFE
How to Apply Product Thinking to Your Creative Process
BALANCE IN
MOTION FOR
A BETTER LIFE
How We Used User Journey Design to Boost a Creator Platform’s Retention by 30%
BALANCE IN
MOTION FOR
A BETTER LIFE
How We Used Narrative to Increase Audience Reach by 40%: An IAC Case Study
BALANCE IN
MOTION FOR
A BETTER LIFE
How We Drove 30 Million Impressions for Yelp’s National “Servies” Campaign
BALANCE IN
MOTION FOR
A BETTER LIFE
How We Built a Creative Operating System to Increase Campaign Efficiency by 25% at Yelp
BALANCE IN
MOTION FOR
A BETTER LIFE
How We Aligned Creative and Product to Build a Better Content Pipeline at Yelp
BALANCE IN
MOTION FOR
A BETTER LIFE
First Principles Thinking for Creatives: How to Deconstruct Any Story or Brand Problem to its Core
BALANCE IN
MOTION FOR
A BETTER LIFE
Deconstructing Haiku: How the 5-7-5 Structure Can Revolutionize Your UX Microcopy
BALANCE IN
MOTION FOR
A BETTER LIFE
Creative Strategy Isn't Just for Agencies—It's a Core Business Function
BALANCE IN
MOTION FOR
A BETTER LIFE
An Agile Creativity Framework: How to Run Your Creative Team Like a Product Squad
BALANCE IN
MOTION FOR
A BETTER LIFE
AI as a "Creative Co-Pilot": A Practical Guide for Agencies and Studios
BALANCE IN
MOTION FOR
A BETTER LIFE
A Leader's Guide to Managing Freelancers and Creative Agencies
BALANCE IN
MOTION FOR
A BETTER LIFE
GTM Strategy Case Study: How We Launched a Startup MVP
BALANCE IN
MOTION FOR
A BETTER LIFE
5 Enduring Lessons from a Decade of Leading Brand Campaigns
BALANCE IN
MOTION FOR
A BETTER LIFE
World-Building-as-a-Service: The Next Big Agency Model
POINT OF VIEW

The Set Up
How do you get an entire nation to care about the small businesses on their corner? In a world saturated with generic corporate messaging, this was the challenge at the heart of Yelp’s “Local Business of the Year” campaign. We didn't just need to run a campaign; we needed to create a national conversation, a genuine celebration of local culture that would reinforce Yelp's brand mission and drive massive audience engagement.
As the Creative Program Manager and Acting Director of Operations, I was tasked with leading the integrated marketing and creative production for this flagship campaign. This was a multi-faceted, multi-channel initiative with a clear, ambitious goal: to generate tens of millions of impressions and re-establish Yelp as the champion of local businesses in the post-pandemic landscape.
Through a meticulously planned Go-to-Market (GTM) strategy that blended earned media, community engagement, and multi-channel content, we didn't just hit our goals; we shattered them. The campaign received over 30 million impressions, earned placements in top-tier publications like Bon Appétit and Page Six, and culminated in an Awwwards-recognized digital experience. This is the story of how we turned a simple contest into a high-impact, nationwide brand moment.
We didn't just need to run a campaign; we needed to create a national conversation.
The Journey: Architecting a Multi-Channel Brand Moment
Our success was not an accident. It was the result of a disciplined, three-phase GTM strategy designed to build momentum, maximize engagement, and stick the landing.
Phase 1: The Strategic Foundation (The Blueprint)
Before a single creative asset was made, we laid the groundwork. My first priority was to ensure every team was aligned on a single, unified strategy.
- Defining the "Why": We started with a clear objective: This campaign needed to generate powerful, positive brand sentiment for Yelp and tangible value for the small business community. Our North Star metric was "high-quality media impressions," and our secondary metric was "audience engagement" (public votes).
- The Cross-Functional Brief: I developed a comprehensive GTM brief that served as our single source of truth. It wasn't just a marketing document; it was a cross-functional plan that outlined the specific roles and responsibilities for the Creative, PR, Social Media, Product, and Editorial teams.
- The Narrative Hook: We identified our core story: "In an era of big-box stores and algorithms, local businesses are the heart of our communities. Help us find and celebrate the best." This simple, emotionally resonant narrative guided all our messaging, from press releases to social media copy.
Phase 2: The Execution (Building the Hype Machine)
With the blueprint in place, we moved to a multi-channel execution plan designed to build a groundswell of participation.
1. The PR & Earned Media Push: Our strategy was to lead with earned media to build credibility. We partnered with our PR agency to craft a compelling press release and identified target journalists at national and local levels. We didn't just send a press release; we gave them a story. We provided them with data on local business trends and pre-packaged assets, making it easy for them to cover the campaign. This initial push successfully landed us placements in major outlets, giving the campaign instant authority.
2. The Community Engagement Engine: The core of the campaign was audience participation. We designed a simple, shareable nomination and voting process, hosted on a custom-built microsite.
  - I directed the creative production of all assets, from the website's UI/UX to the social media "call for entries" videos.
  - To fuel engagement, we created "Voter Toolkits" for nominated businesses—a package of pre-made social media graphics and copy they could use to rally their own customers. This turned every nominee into a passionate evangelist for our campaign.
3. The Content Amplification Loop: Every piece of content was designed to drive participation.
  - We developed brand-aligned content strategies across SEO, PPC, and paid media to target keywords related to "best local businesses" and "shop local."
  - Our social media was a constant stream of highlights, showcasing unique nominees from across the country, creating a feeling of a vibrant, nationwide movement.
Phase 3: The Grand Finale (The Digital Experience)
The campaign culminated in the announcement of our winners, which we revealed on a specially designed, Awwwards-recognized digital experience. This wasn't just a blog post; it was an immersive story. I served as the creative lead for this experience, partnering with our UX and product teams to build a seamless and celebratory platform. It featured high-quality video profiles of the winning businesses, beautiful photography, and interactive elements that told the story of their journey. This final, high-quality execution ensured the campaign ended with a powerful, memorable, and highly-shareable brand moment.
The Results: A Multi-Million Impression Campaign That Redefined Brand Sentiment
Our strategic, multi-channel approach paid off, delivering results that far exceeded our initial benchmarks. We successfully created a national conversation that put Yelp back at the center of the local business ecosystem.
The Metrics of a Blockbuster Campaign:
- Over 30 Million Media Impressions: Our PR-led strategy was a massive success, securing high-quality placements in national publications like Bon Appétit and Page Six, as well as a wide array of local news outlets including Commercial Appeal, SanTan Sun News, and KRTV. This provided the third-party validation and broad reach that was our primary goal.
- Over 3 Million Engagement Impressions & 17,000+ Public Votes: Our community-focused tactics drove deep and meaningful engagement. The "Voter Toolkits" were a huge success, creating a viral loop that fueled a nationwide interactive campaign. This wasn't just passive viewing; it was active participation.
- Awwwards "Site of the Day" & Honorable Mention: The campaign's culminating digital experience was recognized by Awwwards, the leading international award for web design and development. This provided a final, powerful stamp of creative excellence on the entire initiative.
- Increased Brand Visibility by 25% and Audience Engagement by 15%: These internal metrics, tracked across our digital and social platforms, demonstrated a sustained lift in brand health and audience interaction throughout the campaign's flight.
The Strategic Win:
Beyond the impressive numbers, the true win was strategic. We proved that Yelp could be more than a review platform; it could be a powerful force for good in the small business community. The campaign generated a significant amount of positive brand sentiment and created a valuable library of user-generated stories and high-quality content that could be repurposed for months to come. It was a masterclass in turning a corporate initiative into a genuine, human-centered story.
Lessons Learned: Three Keys to Launching a High-Impact Brand Campaign
Executing a campaign of this scale provided a number of crucial lessons that I now apply to all my strategic work.
1. Lead with the Story, Not the "Ask": Our PR efforts succeeded because we didn't just send journalists a press release about a contest. We gave them a compelling, timely story about the resilience of local businesses. By framing the campaign around a larger cultural narrative, we earned coverage that we could have never afforded to buy.
2. Empower Your Audience to Be Your Marketers: The "Voter Toolkits" were the campaign's secret weapon. We realized that the most passionate and authentic advocates for this campaign were not going to be us, but the nominees themselves. By giving them the tools to easily and effectively spread the word, we decentralized our marketing and created an organic, grassroots movement.
3. The Final 10% is Everything: A great campaign can fall flat with a weak ending. Investing in a high-quality, beautifully designed digital experience for the finale was critical. It honored the winners, provided a satisfying conclusion for the audience, and created a final, prestigious "brand moment" that was highly shareable and earned its own accolades. The landing is just as important as the launch.
This campaign was a testament to the power of a truly integrated strategy. When you align a compelling narrative with a disciplined GTM plan and a commitment to high-quality creative execution, you don't just get clicks—you build brand legacy.

How We Drove 30 Million Impressions for Yelp’s National “Servies” Campaign

The Set Up

The Journey: Architecting a Multi-Channel Brand Moment

The Results: A Multi-Million Impression Campaign That Redefined Brand Sentiment

Lessons Learned: Three Keys to Launching a High-Impact Brand Campaign